Important Message from Drs. Burry, Karamanis, Klopp and Acreview Team
Our community has endured much recently, and many of you have been forced to delay dental care not only due to Covid-19 but also because of our flood. We thank you and really appreciate your patience.
Our Provincial Health Officer has set today, May 19th as the date to begin opening our offices. We were patiently waiting for the updated health protocols and guidelines to do so. Unfortunately, we only received these guidelines late Friday before the long weekend. We will take this week to ensure all guidelines, infection control protocols and schedules are in place to allow for physical distancing and to properly equip our team to minimize the risk of Covid-19.
As you likely have heard in the media, there is a shortage of medical grade personal protective equipment (PPE). The latest time estimate for a return to normal is the end of May. As such, we shall begin a soft opening next week and our new normal operations will begin on June 1st. Of course, we will continue to see any emergencies that cannot wait until then. Once we reopen, we must follow social distancing and will be decreasing the number of people in the office at one time to allow for proper sanitation and sterilization of all areas.
Please find our new office protocols below.
Our office will communicate with you ahead of your appointment with screening questions. When entering the office, we will ask you to use our hand sanitizer.
You will not see magazines, children’s toys and other items which cannot be properly disinfected. You are encouraged to bring your own iPad, reading materials, etc.
Should you choose, you may wait in your car and be texted or called when we are ready to bring you directly to the treatment area.
Appointments must allow for social distancing. To accommodate this, we will be limiting the amount of chairs in the waiting room.
As discussed above, we must limit the flow of patients. That may mean slightly limited options for scheduling your appointment, and your preferred hygienist may not be available for your first appointment.
You will notice barriers like sneeze guards at reception. As well, all high traffic areas including waiting room chairs, door knobs and handles, countertops, etc. are being disinfected several times per hour and payment machines and pin-pads after every use.
Only the patient being treated will be allowed to enter the office. In the case on a minor, one parent will be allowed to accompany them into the office but will not be allowed into the treatment rooms.
You will notice we will look different with extra PPE such as face shields and gowns. Please feel free to compliment us on our new look. It will make our day.
Everyone who had their appointments cancelled will be contacted and rescheduled in the coming weeks. If you are choosing to self-isolate further and would like to delay your appointment please let us know via phone or email.
For an appointment, please call us at 250-338-9085
Thank you for your continued trust in our team. We look forward to seeing your smiles shortly.